What Can You Ask the Royal Caribbean Royal Genie to Do for You?

Granting wishes is a full time job for IHTTI Graduate Philip Shum! As a Royal Genie, Philip spends nearly 6 months of the year on Royal Caribbean Cruise Ship making every last wish come up truthful for his guests.

And so what exactly is a Royal Genie?

A Royal Genie is the ultimate insider, crafting sectional one-of-a-kind experiences, all designed around the invitee.

We are essentially a revamped concierge, with all-encompassing empowerment for preferred seating for dining, prove seating, shopping or any activity that can be done on board the cruise ship. Our biggest differentiation from a concierge is that nosotros don't actually take a desk - we're very mobile and, instead of the guests finding us, we notice them.

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I similar to think of it equally that guy that knows everyone on the gunkhole and that can pull favours from anyone for our guests.

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How did you become a Royal Genie?

The Star Class Program (the programme that introduced the Royal Genie) only started out well-nigh 2.v years ago. As soon every bit the programme came out, I became very close friends with one of the Genies, who explained the program and convinced me that the role was perfect for my passion, experience and education.

The application process was very extensive and selective. Fortunately, beingness Swiss educated and having worked in various hospitality roles, during and before studying with IHTTI gave me an upper paw. Speaking dissimilar languages was also a plus. Usually, out of fifty+ applicants, only most 2 will be called. I got lucky.

What is one of the most outlandish requests you take ever received?

I had a lovely couple that wanted to do something very special for their anniversary: they wanted individual time on the helipad to watch the sunset on i of the sea days. Unfortunately, the captain did not approve of this request due to safety and security reasons -- only "no" is never an advisable answer for me.

My alternative was to close off an entire deck on the frontwards role of the ship - the part that'south right above the span (or the location where the ship officers navigate the transport), and set a small round table for ii, covered with white linen, chocolate covered strawberries, their favourite champagne, an anniversary gift and a hand written note.

20 mins on the deck by themselves = a lifetime memory.

I live for these moments!

What is it similar to spend so much fourth dimension on a cruise ship?

I recollect there is a general misconception that working on a cruise send is a life of luxury and travel - information technology isn't. I average 10 hours a twenty-four hours for 5.5 months straight with no days off. My bed is slightly smaller than a twin bed. My room is slightly larger than my bed. And my bathroom is slightly larger than my closet - and is shared. (It'southward likewise a "privilege" to stay in one of these cabins.)

Despite long work hours (including additional emergency duties), and unfavourable living conditions – it has been a life-changing feel. I recollect this experience introduces you to a journeying of hard work, dedication and continuous knowledge. My goal is to one twenty-four hours own my ain hotel, and I experience that working on this cruise ship has definitely helped to mold my piece of work ethic.

Working with crew members from more l countries can also be very challenging but it has also contributed to an overall worldly working experience - and lifelong friendships.

What is the most rewarding part of your chore?

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To be able to brand a positive bear upon on someone'due south life! There's no greater joy than that!

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I think people have vacations to get away from their normal life - a life full of piece of work, stress, social pressures. Whatever it is, someone takes a vacation to unwind and have a dandy time. Although people pay meridian dollar for the experience I craft for them, no one can put a toll on my excitement and willingness to ensure that they've had a great time with me; y'all can't put a price on purpose.

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The more people tell me that they've had an unforgettable fourth dimension, the more I am reminded that my motivation to get a hotel owner is on the correct runway.

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Why do you believe y'all are meant to work in hospitality?

To be honest, I don't call up I had a choice.

Being born to naturally hospitable parents that own restaurants, really engrained an thought in me that my purpose is to serve and to make happy. I believe that life is also short to not relish information technology. And I think working in the hospitality industry is an opportunity to remind everyone else of that on a daily ground.

I try to constantly surroundings myself with positive people that are very considerate of other people and are willing to brand that touch to those around them.

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I exercise this because I understand that happiness is not something that i tin just await for and find, merely something that is resulted from being useful, being responsible, beingness compassionate, to matter and to stand for something.

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These are the people that give me joy from their acts of service, their surprises, their consideration, so it's only my natural job to provide that to anybody around me.

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Source: https://www.shms.com/en/news/alumni/granting-wishes-as-a-royal-genie-4190/

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